Our collections are carefully selected from reliable partners who meet our quality and comfort requirements. Each product is chosen with attention to material, ease of use, and appearance, so that it fits within the world of Yestelle.

Shipping Policy

At Yestelle, we value an efficient shipping process to ensure that your order is handled as quickly and smoothly as possible. Below you will find all the details regarding our shipping policy:

Order Processing

All orders are processed within 1 to 3 business days, excluding weekends and holidays. This processing begins once we have received your order confirmation by email. As soon as your order has been processed, you will receive a notification to inform you that your order has been shipped.

Shipping Costs

At Yestelle, we strive to make shopping as easy and affordable as possible. Therefore, we apply standard shipping rates that are favorable to our customers. In most cases, our shipments are free, unless otherwise stated.

Standard Shipping Rates:

• 
  International: Free shipping for standard products
  
• 
  Netherlands / Belgium: Free shipping for standard products
  

Shipping Times and Types

Here are the estimated shipping times and types for your reference:

• 
  5-10 Business Days: International shipping with free shipping for standard products.
  
• 
  5-10 Business Days: Shipping to the Netherlands / Belgium with free shipping for standard products.
  
• 
  7-12 Business Days: International shipping with free shipping for large products.
  
• 
  7-12 Business Days: Shipping to the Netherlands / Belgium with free shipping for large products.
  

Please note: Although we do our utmost to deliver your order on time, we are not responsible for any delays in the shipping service.

If you require additional information or have questions about our shipping policy, please do not hesitate to contact our customer service.

Return Policy

At Yestelle, we understand that sometimes a product does not meet your expectations. Therefore, we have established a return policy to assist you in such situations. Here are the details of our return policy:

Return Period

You have the right to return your purchase within 14 days after the delivery date, provided that the item is unused and in its original condition.

Refund

Upon return, we will refund the full order amount, excluding the shipping costs for the return. Please note that there are some items that we cannot accept for return due to hygiene rules, but we will clearly indicate this with the relevant product.

Damaged Items

If your order arrives damaged, we kindly request that you contact us immediately at goedele.rappe2@gmail.com. Please ensure that you state your order number and include a photo of the condition of the damaged item. We handle such cases individually and aim for a satisfactory solution.

Refund Process

Once we have received and inspected your return, we will send you an email to inform you of the receipt of the returned item. We will also let you know whether your refund has been approved or rejected. If your refund has been approved, the amount will be credited to your credit card or original payment method within 14 business days, which is usually faster.

Order Process

• 
  Orders are processed within 1-3 business days, excluding weekends and holidays.
  
• 
  Pre-ordered items are processed within 1-3 business days after their arrival at our warehouse.
  
• 
  After successfully placing an order, you will receive an email confirmation with the details of your order. If you do not receive an email, please check your spam folder or contact us for confirmation.
  
• 
  If you have any questions or changes regarding your order, please contact us immediately at goedele.rappe2@gmail.com. Please note that changes to your order are no longer possible once it has been shipped.
  
• 
  We emphasize the importance of carefully checking and entering the correct delivery address. Yestelle is not liable for non-receipt of your order due to address errors provided by you. In the event of a return due to an incorrect address, we will refund the original order (excluding shipping costs) and ask you to resubmit your order.
  

OVERVIEW
Welcome to Yestelle! The terms "we", "us", and "our" refer to Yestelle. Yestelle operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalized shopping experience (the "Services"). Yestelle is powered by Shopify, enabling us to provide the Services to you.

The following general terms and conditions, including all policies referenced herein (the "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully. They contain important information about your legal rights and cover topics such as disclaimers and limitations of liability.

By accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, access to and use of our Services are not permitted.

ARTICLE 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are of legal age in your state or province of residence and that you have given us permission to allow any minor family members to use the Services on devices you own, purchase, or control.
To use the Services, including visiting or browsing our webshops or purchasing products or services we offer, we may ask you to provide certain information, such as your email address and your billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide this information.
You are solely responsible for maintaining the security of your account login credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to anyone else.

ARTICLE 2 - OUR PRODUCTS
We strive to provide the most accurate description of our products and services possible in our webshops. However, please note that the colors and appearance of the product may differ from how they are displayed on your screen. This is related to the type of device you use to access the store and the device's settings and configuration.
We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or match the display or description in our webshop.
All product descriptions may be changed at any time and without prior notice at our sole discretion. We reserve the right to discontinue the sale of any product at any time and may limit the number of products we offer per person, geographic region, or jurisdiction on a case-by-case basis.

ARTICLE 3 - ORDERS
When you place an order, you make an offer to purchase. Yestelle reserves the right to accept or reject your order at its sole discretion for any reason. Your order will not be accepted until Yestelle confirms it. We must have received and processed your payment before your order is accepted. Please check your order carefully before submitting it. Yestelle may not be able to honor a cancellation request after your order has been accepted. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you by contacting you via the email address, billing address, and/or telephone number provided during the ordering process.
You may only return or exchange purchases in accordance with our refund policy.
You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

ARTICLE 4 - PRICING AND BILLING
Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time you place your order. This price will be stated in the confirmation email you receive after your order. Unless expressly stated otherwise, the listed prices do not include taxes, shipping costs, handling fees, customs duties, and import duties.
The prices displayed in our webshops may differ from prices in physical stores, or in webshops or other stores operated by third parties. We may from time to time offer promotions for the Services that may affect pricing and are subject to terms and conditions separate from these Terms. In the event of a discrepancy between the terms of a promotion and these Terms, the promotion terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases you make in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and credit card expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is accurate, correct, and complete; (ii) you are authorized to use the credit card for purchases; (iii) your expenses are approved by the credit card company; and (iv) you will pay the charges you incur in accordance with the displayed prices, including shipping costs, handling fees, and all applicable taxes, if any.

ARTICLE 5 - SHIPPING AND DELIVERY
We are not liable for delays in shipping and delivery. All stated delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs clearance, or events beyond our control. Once we have delivered the products to the carrier, ownership and risk of loss are transferred to you.

ARTICLE 6 - INTELLECTUAL PROPERTY
Our Services, including, but not limited to, all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection, and arrangement thereof, are the property of Yestelle, its affiliates, or licensors, and are protected by patent, copyright, and intellectual property laws in the United States and other countries.
These Terms allow you to use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material within the Services without our prior written consent. Except as expressly provided in these Terms, nothing in these Terms grants you a license or any other rights under any patent, trademark, copyright, or other intellectual property of Yestelle, Shopify, or any third party. Unauthorized use of the Services may constitute a violation of federal and national intellectual property laws. All rights not expressly granted in these Terms are reserved by Yestelle.
Yestelle's names, logos, product names, service names, design elements, and slogans are trademarks of Yestelle or its affiliates or licensors. You may not use such trademarks without Yestelle's prior written permission. Shopify's name, logo, product names, service names, design elements, and slogans are trademarks of Shopify. All other names, logos, product names, service names, design elements, and slogans within the Services are trademarks of their respective owners.

ARTICLE 7 - OPTIONAL TOOLS
You may be able to access third-party customer tools within the Services. We do not monitor, control, or influence these tools.
You acknowledge and agree that we provide access to such tools in their current state and as available, without any warranties, representations, or conditions of any kind and without any endorsement. We are not liable in any way for damages arising from or related to your use of optional third-party tools.
You use optional tools offered through the site entirely at your own risk and discretion. You are responsible for ensuring that you are familiar with and agree to the terms under which the tools are provided by the relevant third party(ies).
We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features will also be considered part of the Services and are subject to these Terms of Service.

ARTICLE 8 - LINKS TO THIRD PARTIES
The Services may contain materials and hyperlinks to websites offered or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you wish to access. If you decide to leave the Services to access such third-party materials or sites, you do so at your own risk.
We are not liable for any damages or adverse consequences related to your visit to third-party websites, or to your purchase or use of products, services, resources, or content on third-party websites. Please read the third party's policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions about third-party products and services should be directed to the relevant third party.

ARTICLE 9 - RELATIONSHIP WITH SHOPIFY

Yestelle uses Shopify to provide you with the Services. However, all sales and purchases you make in our store are handled directly with Yestelle. By using the Services, you acknowledge and agree that Shopify is not responsible for any sales-related aspect between you and Yestelle, including injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities that may arise from or relate to your purchases from and transactions with Yestelle.

ARTICLE 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which you can view here [LINK]. Certain personal information may also be subject to Shopify's Privacy Policy, which you can view here. By using the Services, you confirm that you have read the applicable Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services to you. Information you submit to the Services will be forwarded to and shared with Shopify, as well as with third parties who may be located in countries other than where you reside, so that they can provide services to you. Please read our Privacy Policy [LINK] for more information on how we, Shopify, and our partners use your personal information.

ARTICLE 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicenseable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. For example, we may use our rights under this license to operate, provide, evaluate, improve, and promote the Services, and to fulfill our obligations and exercise our rights under the Terms of Service.
You further represent and warrant that (i) you own all Feedback or have all necessary rights to all Feedback; (ii) you have disclosed all compensation or incentives you received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms. We are not and will not be obligated to (1) keep your Feedback confidential; (2) pay compensation for your Feedback; or (3) respond to your Feedback.
We may monitor, edit, or remove Feedback that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party's intellectual property rights or these Terms of Service, but are not obligated to do so.
You agree that your Feedback will not infringe upon the rights of third parties, including copyright, trademark, privacy rights, personality rights, and other personal or proprietary rights. You further agree that your Feedback will not contain libelous or otherwise unlawful, offensive, or obscene material, or computer viruses or other malware that could in any way affect the operation of the Services or related websites. You may not use a false email address, impersonate anyone else, or otherwise mislead us or third parties as to the origin of the Feedback. You are solely responsible for the Feedback you submit and its accuracy. We are not responsible and assume no liability for any Feedback posted by you or any third party.

ARTICLE 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information in or on the Services that contains typographical errors, inaccuracies, or omissions. This information may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information. We may also cancel orders if relevant information is inaccurate, at any time and without prior notice (even after you have placed an order).

ARTICLE 13 - PROHIBITED USE
You may use the Services only for lawful purposes. You may not, directly or indirectly, access or use the Services (a) for unlawful or harmful activities; (b) to violate any international, national, federal, or provincial laws, regulations, rules, or local ordinances; (c) to infringe upon our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, disparage, or intimidate our employees or others; (e) to transmit false or misleading information; (f) to knowingly transmit, receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including junk mail, chain letters, spam, or any other similar solicitation; (h) to impersonate or attempt to impersonate another person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Yestelle, Shopify, or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Services in any way; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; and (e) interfere with or circumvent the security features of the Services, related websites, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time and without prior notice if we determine that you have violated any provision of these Terms.

ARTICLE 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any portion thereof) at our sole discretion at any time and without prior notice. You will remain liable for all amounts due up to and including the date of termination.
The following articles shall survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which by their nature should survive termination.

ARTICLE 15 - DISCLAIMER OF WARRANTIES
The information provided about or through the Services is made available solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY Yestelle, THE SERVICES AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SERVICES ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

ARTICLE 16 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO CASE SHALL Yestelle, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS, OR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

ARTICLE 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Yestelle, Shopify and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party, or your access to and use of the Services.
We will notify you of any claim for indemnification, provided that failure to give prompt notice shall not relieve you of your obligations hereunder unless and to the extent that you are materially prejudiced thereby. We may, at your expense, undertake the defense and settlement of any claim entitled to indemnification hereunder, including the engagement of counsel, provided that we will not settle any claim for which non-monetary obligations are imposed on you without your consent (which you will not unreasonably withhold). You agree to cooperate with us in the defense of any claim entitled to indemnification hereunder and to provide us with all relevant information.

ARTICLE 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

ARTICLE 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitutes the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

ARTICLE 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or your rights or obligations hereunder without our prior written consent, and any attempt to do so will be null and void. We may assign or transfer this Agreement and our rights and obligations hereunder to any third party without your consent or notice to you.

ARTICLE 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the federal and state courts or provincial courts in the jurisdiction where Yestelle is headquartered. You and Yestelle consent to the jurisdiction and venue of such courts.

ARTICLE 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will send you a notice of material modifications to these Terms in accordance with applicable law. Such changes will be effective on the date specified in the notice. Your continued access to or use of our Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

ARTICLE 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at goedele.rappe2@gmail.com.
Our contact information is posted below:
Rappé Goedele
info@yestell.com 
Leenstraat 42, 8301 Knokke-Heist 
+32469437733

BE0839.723.258

Last updated: January 21, 2026

Yestelle operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the "Services"). Yestelle is Powered by Shopify, enabling us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through, or otherwise interact with, the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you indicate that you have read this Privacy Policy and that you understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another individual or that is reasonably capable of being associated with you or another individual. Personal information does not include information that is collected anonymously or de-identified so that it cannot be identified with or reasonably associated with you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

• Contact Information including your name, address, billing address, shipping address, telephone number, and email address.
• Financial Information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction data, payment form, payment confirmation, and other payment details.
• Account Information including your username, password, security questions, preferences, and settings.
• Transaction Data including the items you view, add to your cart, add to your wishlist, or purchase, returns, exchanges, or cancellations, and your past transactions.
• Communications with us including the information you include in your communications with us, for example, when submitting a customer support inquiry.
• Device Data including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage Information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Customize, and Improve the Services. We use your personal information to provide you with the services, including to fulfill our agreement with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send you notifications related to your account, to process purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a personalized shopping experience for you, such as recommending products related to your purchases. This may involve using your personal information to better customize and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or post, and to show you online advertisements for products or Services on the Services or other websites, among other things, based on items you have previously purchased or added to your cart and other activities on the Services.
• Security and Fraud Prevention. We use your personal information to verify your account, to provide a secure payment and shopping experience, to detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, to protect public safety, and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.
• Communicate with you. We use your personal information to provide you with customer support, to respond to your inquiries, to provide you with effective Services, and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or to respond to valid legal processes, including requests from law enforcement or governmental agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may transfer your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, merchants, and other third parties who perform Services on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);
• With business and marketing partners to provide marketing Services and advertise to you; For example, we use Shopify to support personalized advertising with third-party Services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you reside, you may have the right to ask us not to share information about you to show you targeted advertisements and marketing based on your online activities across different merchants and and websites.
• When you instruct us, request us, or otherwise consent to us providing certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than where you reside, to provide and improve the Services for you. In addition, to help us protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Privacy Policy for Customers. Depending on where you reside, you may exercise certain rights regarding your personal information here: Shopify Privacy Policy Portal link.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restriction on its use by us or by a third party. Our inclusion of such links does not in itself imply an endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as these terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." In addition, information you transmit to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential data to us.

How long we retain your personal information depends on various factors, for example, whether we need the information to maintain your account, to provide you with Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may reject your request as permitted by law.

• Right to Access/Knowledge. You may have the right to request access to personal information we hold about you.
• Right to Delete. You may have the right to request that we delete personal information we hold about you.
• Right to Correct. You may have the right to ask us to correct inaccurate personal information we hold about you.
• Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Manage Communication Preferences. We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option shown in our emails to you. If you unsubscribe, we may still send you non-promotional emails, for example, about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area (EEA), and are subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights described above:

• Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of personal information for certain purposes.
• Withdrawal of consent: where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before its withdrawal.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, please visit https://privacy.Shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to prove that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. Depending on where you reside, you have the right to appeal our decision by contacting us at the contact details below, or to lodge your complaint with your local data protection authority. For the EEA, a list of the responsible supervisory authorities for data protection can be found here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, where relevant, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please call or email us at info@yestelle.com or contact us at Leenstraat 42, Knokke-Heist, 8301, BE. For the purposes of applicable data protection law, we are the data controller for your personal information.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@yestelle.com. Please note that returns will need to be sent to the following address: Yestelle, Leenstraat 42, 8301 Knokke-Heist, Belgium

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@yestelle.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@yestelle.com.